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Frequently Asked Questions


What are the Safety Protocols?

  1. Complete the COVID-19 Health Screening before coming to campus each day using the link on the homepage, or using LAVC Safe app (available on Apple or Android).
  2. Wear masks indoors on campus, regardless of vaccination status. Masking is not required outdoors, but recommended for all unvaccinated persons.
  3. For more information, read the LACCD Updated COVID-19 Protocols.

How do I use this website?

Browse our catalog online: Click on courses on the menu bar to the left. Browse by content area, or search by title, instructor, or dates. Full course descriptions, teacher biographies, directions, and other pertinent course information can be accessed by clicking on the dark green links.

Request a printed catalog: Click on the catalog image in the top left to provide us with your mailing address and we will send you a catalog.

Sign in: If you are new to our site, you will need to create a new student profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. Click on "sign in" on the menu bar to the left and follow the prompts.

Items in blue are required information. Please choose a login that you will remember easily. The demographic information is optional, and is used by the School strictly for planning and statistical purposes. You will receive a copy of your profile via email.

After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions.

Register Online: Browse through the catalog and click the boxes next to the classes that you are interested in; then add them to your shopping cart. Follow the directions to complete your registration at our secured site with your credit card. You will receive an email confirmation within 24 hours.
How do I know if there is space available? If a class is already filled, the box will be black and you will not be able to check it. You will be able to select an option of being placed on a waiting list.

Can I register a friend or family member? For some lectures and trips you can register a guest at the same time that you register yourself. When registering for these events, you will be prompted for how many spaces you want. For all other courses, your friend or family member must create their own account and register with their own profile.

Contact us for more information: If you have any questions about using this site, please don't hesitate to contact us, by email or by calling 818-947-2577 x0.

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When do classes meet?

LAVC Community Services generally offers three terms each year: the fall semester runs from early September through mid-December; the winter/spring semester runs from mid January through mid-June. The summer term runs from mid-June through the end of August.

Classes meet for as few as one or as many as eight sessions. Classes are scheduled 7 days per week. In order to accommodate the schedules of working adults  weekday classes are usually scheduled at night (after 5 pm). Saturday and Sunday classes are usually scheduled during the day (8 am -7 pm).

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Do you offer On-Line classes?

Yes, the Community Services Department offers both on-line classes and on-campus classes. We partner with Ed2Go and Gatlin Education.

What holidays does the Community Services Department observe?

Most classes are not scheduled on the following days:

Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Day after Christmas, New Years Eve Day, New Year's Day, Martin Luther King Day, Lincoln's Birthday, President's Day, Cesar Chavez Day, Friday before Easter, Easter Sunday, Memorial Day, Eve of Rosh Hashanah, Rosh Hashanah Day, Eve of Yom Kippur, Yom Kippur Day. Please see the class schedule for each individual class to find out what days a particular class will not meet.

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Where is LA Valley College Located?

Los Angeles Valley College is located at 5800 Fulton Avenue in Valley Glen, CA, 91401. The college is easily accessible from both the 170 and 101 freeways. From the 170 freeway exit at Oxnard Blvd. or Burbank Blvd. and head west. The college is located between Fulton Avenue and Ethel Avenue. From the 101 freeway, exit Coldwater Canyon Avenue and head north to Burbank Blvd. The college is at the corner of Coldwater Canyon Avenue and Burbank Blvd. (The Community Services Office is located on Ethel Avenue). Click here for a map of campus.

Where is the Community Services Office Located?

The Community Services Office is located in the Field House on Ethel Avenue (across from the pool). This can be found at approximately J-7 on the campus map.

What hours is the office open?

We are open Monday-Friday from 8:00 am to 4:30 pm. We answer our phone (818-947-2577 x4172) from 8:30 am - 4:30 pm. 

Where do classes meet?

Most classes meet on campus at LA Valley College (5800 Fulton Avenue, Valley Glen 91401). The majority of classes meet in the Bungalows at the south end of campus (adjacent to Burbank Blvd.), although some classes meet at other locations on campus. Once registered for a class you will be able to print a class confirmation that has your class location on it. Click here for a map of campus.

Some classes meet offsite. Class locations and directions will be noted in the course description and on your confirmation.

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Who is eligible to take classes?

The Community Services Department welcomes people from all communities and of any race, color, sexual orientation, religion, and national or ethnic orientation. Classes are open to people 18 and older, unless otherwise indicated in the course description.

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What programs do you offer for kids?

We have several programs for children including year round swimming classes and private swim lessons, year round gymnastics programs as well as a girls gymnastic team and several kids classes including Tennis, Babysitting, Home Alone, Summer Reading Programs and we partner with  Monarch Summer and Winter Camps. In addition some of our "adult" classes are open to youth 16 years and older. Please contact us before registering.

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Do you offer any camp programs for kids?

The Community Services Department is proud to partner with Monarch Camps which offers a wide variety of summer and vacation camp programs for kids ages 5 and up. These include: Classic Day Camp, Monarch X (eXcursion camp), All Sports Camp, Arts and Crafts Camp Aquatics Camp  Basketball Camp, Dance Camp, Gymnastics Camp, Nature/Science Explorers Camp, Soccer Camp, Tennis Camp Theater Arts Camp and more. In addition the camp offers a Counselor-in-Training Program for 13 and 14 year olds and several Overnight Adventure Camps for older children and families. For more information visit:  Monarch Summer and Winter Camps.

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Are your classes offered for credit?

Our classes and workshops are offered to meet community interests. These classes are not given for academic credits and are not part of any degree or certificate program offered by Los Angeles Valley College. Some classes do provide certificates of completion and others are eligible for Continuing Educations units. Unless indicated, class instructors and workshop leaders are not members of the Los Angeles Valley College faculty.

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Is Financial Aid Available?

Financial aid is not available for any of our classes.

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How are Community Services classes funded?

The Community Services Program is self-supporting, and classes are not given at taxpayers’ expense.

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When can I sign up?

You may sign up at the beginning of each term until one business day before the class.

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What are your policies for payment of fees?

Full tuition must accompany your registration. Payment may be made by check, money order, cash, Mastercard, Visa, American Express or Discover cards.

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What is your refund policy?

There will be a $10 charge for each refund, credit OR transfer requested. Request must be made in writing. Refunds are not available for EKG Technician class. Refund, credit or transfer requests may be granted ONLY if presented in writing on a refund request form at least 5 working days before the first class meeting unless otherwise noted. This means that if you enroll less than 5 working days before the class begins there will be no refund. Please choose classes carefully, as refunds, transfers or credits CANNOT be granted once a class has begun. Refunds or credits WILL NOT be issued for absences or late registrations. If you miss some meetings of a class you cannot make them up in another class. Refunds are not made on the basis of not receiving a confirmation. The Community Services Program is not responsible for lost or misdirected mail. There will be a $10 charge to change a class. If you paid by credit card, your account will be credited. If you paid by cash, check or money order, you will receive a check refund (allow 4-6 weeks for processing). Refunds are given when the College cancels a class or program. If you cancel your registration less than five working days before it begins, NO REFUND WILL BE GIVEN. If you are requesting a refund or credit less than five (5) working days before the class meeting, please write a detailed explanation of why you feel the refund is warranted. If accepted, your refund (credit card, cash, or check) will be processed within 4-6 weeks. A $10.00 refund fee will be charged. 

Download a Refund Request Form by clicking here.

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How do I register?

On the internet: You can register for Community Services classes by clicking on the "sign in" link at left. Then click on the "courses" link to browse through our catalog. You may also use the "search" link to search for a specific class by name, class ID, start date, instructor name, keywords, etc. When you find classes that you want to take, add them to your shopping cart and then complete your order via our secure server.

In person: You may register in person at our office M-TH: 8:30 AM-4:30 PM and Friday 8 AM- 4 PM. Our office is located in the Community Services Center on Ethel Avenue across from the pool. Click here for a map of campus.

Registration opens at beginning of each term and remains open until one business day before the class.

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What is your Privacy Policy?

The LAVC Community Services Department is committed to protecting your privacy.  We do not sell, trade, or rent your personal information to others. The Community Services Department may use the information collected to contact you regarding course information, promotional updates, specials, and new additions to the Community Services Program.
Credit Cards:
For your safety, credit card information is not stored on our website.

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Can I purchase gift certificates?

Yes. Share the magic of lifelong learning! Purchase a gift certificate for a specific class or for a dollar amount that can be applied to a class of the recipient’s choice. Click here to purchase a gift certificate.

What discounts do you offer?

Certain classes are eligible for a senior discount (age 60 and better) of $5.00 per class. Please call the office to inquire about additional discounts. 

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How will I know if I get into a class?

If you register yourself online, you will be able to see whether there is still space available in a class. Once you complete the necessary payment information, you are registered. You will receive an email confirmation within 24 hours.

If you provide an email address when you register by mail or fax, you will receive an email confirmation within 24 hours after we process your registration. If you do not have email but would like a confirmation, please include a self-addressed stamped envelope with your registration.

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What happens if a course is full?

If the course you select is full, you can request to be placed on a waiting list. If you paid by credit card, your account will not be charged. If you paid with separate checks for each course, your check will not be deposited. If you paid with one check for more than one class, you will have credit in your account.

If space opens up in the class, we will advise you.

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Can a class be cancelled because of low enrollment?

In most cases we require at least five students for a class to run. If we have to cancel a class due to low enrollment, we will notify you at least one day before the class is scheduled to begin. If you need more notice, we suggest you call or email the office to check enrollment. If we have to cancel your class, you can request a full refund of your tuition or transfer to another course of your choice, space permitting.

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What if I cannot attend a course as planned?

If you need to withdraw from a class you must notify us in writing at least five business days before the class starts. You must also include a copy of your receipt and confirmation letter. If you withdraw from a class you will receive a credit or refund of the course fee less an administrative fee of $10.

No refunds will be made once a class has started.

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Are your classes handicapped accessible?

The Community Services Department is committed to making its classes accessible whenever possible. If you require special ADA accommodations, please inform us at least two weeks prior to the start of your class or program. If we are not able to accommodate your accessibility needs, we will refund your payment.

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Where do I park?

You may park in any STUDENT lot. The nearest student lot to classes located in the bungalows and on the tennis courts is Parking Lot G. The nearest student lot to classes held in the Community Services Center, North Gym, or at the Pool is Lot F, E, or the Parking Structure. Please note that you may not park in spaces reserved for staff or faculty. Ethel Avenue is designated staff and faculty parking only. Parking permits are required for all classes 24/7 that is Twenty-Four hours a day/Seven days a week.  Passes may be purchased on-line, by phone or at our office. If your class meets for four sessions or less you will receive a complimentary parking pass (some restrictions apply).

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Can I make up missed classes?

We do not allow make-up classes unless we cancel the class.

If a class session is postponed by an instructor or due to extreme weather, a make-up will be scheduled.

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What if I am not satisfied with a class?

We are proud of the quality of our programs. If you are not satisfied with a class, please contact us immediately and we will do everything within our power to address your concerns.

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What is your Aquatics rainy day policy?

The Pool is open for classes and programs rain or shine unless:

1.  It is raining so hard that the lifeguards cannot see the bottom of the pool, or
2.  There is lightning in the immediate vicinity.

If we close the Pool due to one of the above conditions customers will be given their choice of a one class credit voucher or a one class refund.

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What is your Wait List policy?

We will contact the first person by phone on the Wait List and give them 24 hours to respond by phone, during office hours (Monday-Friday, 8:00am-4:30pm).  Once the 24 hours has passed with no reply we remove the person from the list and go to the next one on the list (if any).  We only make one phone call and send no emails.  It is the customers reposibility to ensure that their phone number is correct and current.  

The wait list policy/procedure for Private Lessons is the same as for any class (see above).


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